proactive

our approach demands that we drive the claims process to an early and satisfactory conclusion for all concerned. we will:

• assist innocent third parties with repair and hire.
• avoid solicitor intervention.

investigation of low velocity impacts.
fraud investigation
(staged or induced accident, phantom passengers, excessive storage).

multiple occupancy investigation and handling.

pre-medical offers
rehabilitation services for genuine injuries.
(criteria to be agreed with our clients individually).

proactive handling of claims within the CPR/MOJ timescales.
handlers deal with pre-determined claims valuations to ensure appropriate experience for the value and complexity of the claims in their portfolio. we offer large loss referral criteria and regular updates.

claims handling up to £250,000

we are regulated by the ministry of justice in respect of claims management activities. registration is recorded on the website www.claimsregulation.gov.uk authorisation number 3848.

value

we offer our clients value. we are committed to shorten the life span of a claim, make early liability judgments to avoid expensive litigation and control the repair process.

technology

a dedicated team of industry people skilled and able to take control and manage the claims procedure of your clients. trained and then retrained, our call handlers are equipped to respond sympathetically and appropriately. our instant vehicle recognition solution ensures a fast and professional call. the team also operates a ‘clean desk’ policy – everything is actioned on a day-by-day basis.

proven

we are experienced and have a record to prove it. from initial call capture through to settlement, our people and systems are proven to provide an industry-leading service that ensures satisfaction for you and your customers.

claims management
committed outsource provision