Fleet Incident Management
No matter when or where you are involved in an incident, CAA can assist. All clients have dedicated phonelines on which to report new incidents. Every single call is answered by experienced, totally UK based handlers, who respond sympathetically and appropriately to the callers circumstances.
We manage every stage of the process from initial call through to settlement of your claim. Our unique telephone system is integrated to our own
CARAT system which means we will instantly recognise the dedicated client number and have the relevant information to hand.
All the handler requires initially is the vehicle registration which when entered automatically populates all driver, client, policy and vehicle details thus reducing the time your driver has to spend providing us with the information we require. In cases where roadside recovery is needed this can be arranged immediately and is provided 24 hrs a day, 365 days a year.
This pioneering, web based process can be provided as "white label" access allowing clients to brand the service using their own corporate image.
Intelligent solutions
Client dedicated handlers are responsible for managing every stage of your incident process, from the initial incoming call to the best-outcome closure. We proactively manage recovery, estimates, repairs, replacement vehicles, insurance and legal services with solutions tailored to suit our clients requirements. With over 174 industry accredited and CAA audited repairers across the UK, we provide a fast, safe and cost effective claims management solution.
UK Call Centre
All CAA staff are UK based. Every call is answered by an experienced handler using our totally transparent CARAT system. Initially all they require is the vehicle registration which, when entered, will automatically populate driver, client, policy and vehicle details and so reassure and calm the caller. All calls are recorded for training and monitoring purposes.
Tracking
As soon as an incident call is made we begin our customer focused process to proactively manage the incident to the best conclusion. Our own in house
CARAT technology is central to all of these processes, which clients can track live and view in live time.
CAA clients are able to generate their own specific management reports; including average repair costs, vehicle downtime and key claims data such as amount recovered and average time to recover to name but a few. With these facilities the system is considered a crucial, market leading management tool and can be integrated with clients existing systems. All this information is provided at no additional cost and reinforces our total transparency ethos.
Our Repairer Partners
Our experience and knowledge has allowed us to enlist the most professional and cost-effective repair centres in the UK.
CAA operates two separate Approved Repairer Networks covering the UK and Northern Ireland. One network specialises in passenger cars and LCV's up to 3.5 tons the other in HGV's from 3.5 tons upwards.
All Approved Repairers have been carefully selected and are accredited with or working towards BSI PAS 125 or to an equal or higher standard gained from manufacturers approval. Through our own regular auditing of premises, equipment and repaired vehicles we ensure our Repairer Partners maintain the highest possible standards.
www.thatcham.org/bsipas/
Should you want to enquire about becoming a CAA Partner Approved Repairer please email details with a covering note to
networkinfo@caaonline.co.uk or call 0845 260 30 22.
Please use the log in facility below to enter the CARAT system.
